"Couldn’t get the part I needed"
I tried to get a replacement part for it and it just turned into delay after delay. Not really sure what was going on, but it got frustrating. The oven itself was still fine, but one little piece basically made the whole thing unusable.
David-fraser
May 20, 2026
"Site feels cluttered"
I wasn’t a big fan of how thorkitchen.com looks. The design feels kind of outdated and really cluttered in places, and some pages just don’t come across as very clean. The pictures are nice enough, but the overall layout made browsing feel way harder than it needed to be. Definitely not the best first impression
hello_joseph801
May 20, 2026
"Too loud for me"
I wanted to like it, but it runs way louder than I expected. After a while it started giving me a headache. Weirdly, I remember the little rattle it made every time my fridge kicked on in the next room, which made it even more annoying.
hello_roy377
May 13, 2026
"I usually don’t have much trouble..."
I usually don’t have much trouble ordering online, but this was a mess. The checkout kept freezing right when I thought it was going through, actually, no, it froze multiple times before I even got that far. The whole order process was confusing, and when I reached out to support, I never really got a clear answer.
marilyn.Samson
April 19, 2026
"Looked great, but didn’t last"
I’ll say this first: the Thor Kitchen range looked really nice when it arrived, and I was excited to have it in the kitchen. At first glance, it had that solid, high-end feel I was hoping for.
Unfortunately, after just normal home use, little things started going wrong way sooner than they should have. The knobs felt loose, the oven temperature didn’t seem accurate, and over time it just stopped feeling dependable. For the price, I really expected it to hold up much better.
I wanted to like it, and I still think the design is attractive, but durability matters a lot with an appliance like this. Overall, it was a letdown for me, and I wouldn’t buy from thorkitchen.com again.
Ralph-moronta
April 01, 2026
"Return process was way more hassle than expected"
The part seemed fine at first, so I’ll give them that, but returning it was a headache. It took way longer than it should have to get a replacement, and every time I contacted support, I basically got the same canned-sounding answer. Maybe others have had better luck with thorkitchen.com, but I’m not exactly eager to order from them again
SylvesterTebo_40
March 21, 2026
"Wish I’d Read the Reviews First"
I called about a warranty issue thinking it would be straightforward, but I just kept getting passed from one person to another with no real answer. It ended up being way more frustrating than it needed to be. i wish I had read the reviews first because I probably would’ve been better prepared for the headache.
DavidBryant
March 21, 2026
"delivery took forever honestly"
I ordered a range and the shipping just kept getting pushed back... the updates didn’t really tell me much either so I was basically just waiting around not knowing when it would actually show up
byron_Jordan95
March 19, 2026
"Install went smoothly, I think"
The install was easy overall. I was a little unsure at first, but it ended up going smoothly enough.
terrence.Silmon
March 17, 2026
"Feels like they just leave you hanging"
I tried contacting Thor Kitchen support a few different times about an issue, and it got really frustrating. Some emails took forever to get a response, and others didn’t get answered at all. When I finally did get someone, the reply was super vague and nothing actually got resolved. I’m not expecting everything to be perfect, but when a company goes quiet like that, it makes you start wondering if you’re just being strung along or fooled. I wouldn’t want to deal with them again.
marie1985
February 15, 2026
"Harder to clean than I expected"
Not saying it’s a scam, but I expected this to be easier to clean. Grease really sticks around and takes more scrubbing than I thought it would...
hello_michael778
February 10, 2026
"I tried using thorkitchen.com and got pretty..."
I tried using thorkitchen.com and got annoyed. The pages felt slow, and it took way too many clicks just to find basic product details. The menu wasn’t very clear either, so I kept ending up in the same places and feeling like I was going in circles. I also started wondering if there were extra costs or fees that weren’t being shown upfront, which didn’t help my confidence. Maybe other people have a better experience, but I gave up after a while. It just didn’t feel like a smooth shopping site.
CherylBoyer
February 07, 2026
"Probably not worth what I paid"
I paid quite a bit for this and expected it to feel more premium. Maybe I’m missing something or just haven’t used it long enough, but so far it feels average for the price. A few parts look a little cheaper than I expected, and the performance hasn’t really stood out to me. I kind of wish I had looked around more before going with Thor Kitchen.
hello_nelly079
January 27, 2026
"The fridge does the job most..."
The fridge does the job most of the time, but my gut reaction was that it should cool down faster after I put in a big grocery haul. The freezer seems consistent, so no real complaints there. I did have to mess with the temperature settings a couple times before it felt right. Overall, it’s not bad, but for the price, it feels average
davidvaldez8260
January 25, 2026
"Doesn’t cook evenly at all 😕"
I really wanted this to work, but it just doesn’t cook evenly. The edges end up burning while the middle is still cold... super frustrating :/
lucinda_Simmons82
January 15, 2026
"Box arrived badly damaged, and I’m escalating this"
My order showed up looking like it had been tossed around the whole way here. One side of the box was completely crushed, the tape was barely holding on, and there was hardly any padding inside to protect it. For the price I paid, this really shouldn’t happen. I’m not just disappointed — I’ll be reaching out to customer service to escalate this because the packaging was nowhere near acceptable...
charles1975
December 06, 2025
"I wanted to like this, but..."
I wanted to like this, but after actually using it for a bit, the quality just didn’t feel great. It came across kind of cheap, and it started having issues way sooner than I expected. Based on my experience, I wouldn’t rely on it for regular use